FAQ

How can I order tickets?
You can order tickets on our website or by calling our box office at 805 646 2053. General hours of operation are Monday through Friday 10am to 5pm. Hours may vary during the weekend of the Festival. Check your program book or call the box office for more information.

What is included in the Libbey Bowl Series Pass?
The Libbey Bowl Series pass includes all Libbey Bowl events within your selection of a 2-day, 3-day, or 4-day pass. The 4-day pass also includes Ojai Talks in addition to the Libbey Bowl concerts.

Do you offer discounts for students or faculty?
Students can purchase full series passes at a 30% discount. Faculty can purchase full series passes at a 15% discount. Must have valid and current school ID. Call 805 646-2053 or email [email protected] to purchase.

Do you offer discounts for children?
Children ages 6 to 11 are $5 for the lawn area. 12 and up are eligible for student discount prices. At this time, children under five will not be able to attend Festival concerts and events. We invite you to attend free community events in Libbey Park.

What other discounts do you offer?
Groups of 6 or more receive a group discount on tickets to a single concert. The Festival does not offer senior discounts. Call our box office at 805 646 2053 for information.

What is your refund policy?
All sales are final for tickets and special events. There are no refunds or exchanges. In common with other outdoor venues, there are no refunds in case of rain. However, if you turn your tickets back to us for resale we can issue a receipt to you for a tax-deductible donation in the amount of the value of the tickets.

Can I exchange or upgrade my seats?
Subscribers can exchange tickets without a fee. For single ticket buyers, there is a small exchange fee.

Which are the best seats?
Since the Libbey Bowl is a small amphitheater with less than 1000 seats, virtually all of the seats are relatively close to the stage with good sight lines. A lawn area is also available for those who prefer to picnic while enjoying a performance. We provide ample video screens for the lawn-goers to enjoy the concerts.

Will my seats be in the shade?
That depends on the time of the day. A shade cloth is erected to cover a large portion of the audience section, but we always recommend bringing a hat and sunscreen. A jacket or wrap may be needed for evening concerts.

Can I come in and pick my seats?
Seating is done by our box office staff on a first-come, first-served basis, with priority given to donors and series pass subscribers. Seating for series pass holders are done in January. Single tickets go on sale in the spring. When purchasing single tickets online, you are able to select your own seat. Please contact the box office with special seating requests and assistance. If you’re in the area, drop by our office at 201 S. Signal Street – we’d love to meet you!

Can I reserve my seats and pay for them when I pick them up?
We can only hold prepaid tickets at Will Call. Tickets can be purchased with your Visa, MasterCard, or American Express.

When will I get my tickets?
Ticket mailings begin a month before the Festival and continue until the week preceding the Festival. After that, tickets will be held in will call for pick up prior to the concert.

Can you accommodate persons with disabilities?
Handicapped seating and restroom facilities are available. A small parking lot behind the post office is reserved during the Festival for vehicles displaying ADA placards. For listening devices, please visit the box office.

Where is parking available?
Free parking is available on streets surrounding Libbey Bowl and Libbey Park and in various public lots within a two block radius. Allow time before concerts to find parking. Handicapped parking is available on a first-come, first-served basis for vehicles displaying a DMV handicapped parking hang tag or license plate. If you need special assistance, call our box office at 805.646.2053.

What do most people wear?
Comfortable casual wear is entirely appropriate. Since this is an outdoor facility and the weather is often very warm, we recommend a hat or visor and sunscreen. A heavy wrap, sweater or jacket may be desired for the evening concerts.

Will tickets be available at the Box Office on the day of the concert?
Perhaps, but since we usually have near capacity audiences, ordering early will ensure the best seating we currently have available.

May I bring my pet?
Animals or pets of any kind, with the exception of trained service dogs, are prohibited in Libbey Bowl during concerts. Patrons with disabilities are welcome to bring trained service animals. Service animals are dogs that meet the requirements of the American Disabilities Act. Service animals must remain on a leash or in a harness at all times and rest in the seating area of the individual with a disability excluding aisles or walkways. Please note that dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the American Disabilities Act.

Can I bring alcohol?
Due to City of Ojai regulations, we ask that our patrons not bring alcohol to Libbey Park or Libbey Bowl. Alcohol that is purchased in Libbey Park must be consumed in our outdoor Park Green Room only.

Will food and refreshments be available?
There will be vendors for food and beverages, as well as concessions for gifts, mementos and souvenirs. You may also bring your own picnic lunch and refreshments for the lawn or our Gathering Place in Libbey Park. There is a no alcohol policy in Libbey Park and Libbey Bowl.

Will there be late seating?
Performances start at the time designated on your ticket. In deference to the comfort and listening pleasure of the audience, late-arriving patrons will not be seated while music is being performed. Latecomers are asked to wait quietly in the designated area until the first break in the program, when ushers will assist them to their seats.

How long do the concerts last?
Most of the concerts last about two hours and have an intermission of about 20 minutes.

Where is your lost and found?
If you lose or find an item, please check in with the Festival Box Office, just outside the entrance to Libbey Bowl.

Can I take pictures of the concert?
The use of cameras, audio or video recording devices are not allowed during a performance.

What is your smoking policy?
Both Libbey Park and Libbey Bowl are designated no-smoking zones by the City of Ojai. The Festival’s office and donor lounge are also nonsmoking areas.

When should I get there to get the best lawn seats?
We open the Bowl one hour before the start of the concert. Subscribers get in first before single ticket buyers. People often begin lining up well before then. Come early and stake out your space on the lawn. Occasionally, rehearsals may delay the opening of the gates. Click here for more on the lawn experience >>

Can lawn buyers picnic on the lawn? 
Yes, please bring blankets to sit, relax and enjoy a meal! For the safety of others, please make sure your mask is on when you are not eating. Click here for more on the lawn experience >>

What are your Covid health and safety measures?
COVID-safety policy for the 2022 Festival (as of June 8-11, 2022):
The health and safety of our entire Festival family and Ojai community is of paramount importance to us. The Festival team developed these key measures based on recommendations by local public health advisors and consulting area physicians. We thank you for your support and understanding.

VACCINATION:
Proof of vaccination is required for admission to all ticketed Festival concerts and events for those 6 years and older. Once you are checked in by our volunteer ushers, you will receive a Festival wristband to be used for the full weekend. If you remove the wristband, you will be asked to show your vaccination card before entering concerts. Please have ready either your physical vaccination card, a picture of your vaccination card, or a digital vaccination record. All California residents may request a digital vaccination record at MyVaccineRecord.cdph.ca.gov.

At this time, children under five will not be able to attend Festival concerts and events. We invite you to attend free community events in Libbey Park on Sunday, June 12.

Definition of Vaccination:
Be fully vaccinated by one of three United States approved vaccines (Pfizer-BioNTech, Moderna, Johnson & Johnson/Janssen)
>2 weeks after receiving the second dose of Pfizer-BioNTech or Moderna, or >2weeks after a single-dose of the Johnson & Johnson/Janssen vaccine 

MASKING FOR AUDIENCES: Libbey Bowl concerts: Masks are recommended but not required. Indoor venues: Masks are required. Community outdoor venues in Libbey Park: Masks are not required.

STAY HEALTHY
Stay at home if you are sick or have COVID-19 symptoms or have been in contact with someone who tested positive.  Please contact our box office at [email protected] or call 805 646 2053.

Prior to arriving on campus, we will send out self-check reminders to our patrons and all personnel via our Festival mobile app and in email communications using: https://covid19healthbot.cdc.gov

In addition, we will have hand sanitation supplies available throughout the Festival campus, and we will have frequent cleaning of public areas and restrooms.

Please contact us if you have any other questions at 805 646 2053 or [email protected] Thank you! 

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