Scroll down to browse a list of our most frequently asked questions. Download our free mobile app to get real-time updates, FAQs, recommendations, concert information, and more right in your pocket. You may find these articles helpful as well:


805 646 2053

[email protected]


805 646 2094

[email protected]

Office hours are typically between 10AM-5PM, Monday-Friday. If we miss your call, please leave us a detailed message and we will get back to you as soon as we can.

Ticket Returns

Ojai Festival Tickets are non-refundable. If you can’t make it to an event, convert your tickets to a tax-deductible contribution a day in advance. Tickets received less than 24 hours in advance may still be converted. Stop by the Box Office or call our Ticket Donation Hotline at 805 646 2192.


Can you accommodate persons with disabilities?
  • Seating for patrons with wheelchairs is available in a reserved section of Libbey Bowl. Please contact the Box Office as early as possible for special seating requests.
  • A handicapped parking lot is located on Signal Street for vehicles displaying a DMV handicapped parking hang tag or license plate. Early arrival is encouraged, as these spaces tend to fill up.
  • For patrons requiring a short walk into Libbey Bowl, a handicapped drop-off point is located near the Backstage on Signal Street. Please notify the barricade attendant and they will direct you. There is also nearby parking for the drivers of those needing assistance.
  • For listening devices, please visit the Box Office.
  • Public restrooms at the east end of Libbey Park are wheelchair accessible. Please contact an usher if you need assistance.
Can I bring a service animal?

Patrons with disabilities are welcome to bring service animals. Service animals, as defined under the Americans with Disabilities Act (ADA), are dogs that are individually trained to do work or perform tasks directly related to a person’s disability. The dog must be able to rest in the seat area of the individual with a disability, excluding aisles or walkways. Please note that any animal whose sole function is to provide comfort or emotional support does not qualify as a service animal under ADA regulations. We reserve the right to withhold or remove a service dog that fundamentally alters the nature of our programming by behaving in an unacceptable way during a performance, and/or if the person with the disability does not or cannot control the animal.

What do I do if I get sick?

During the 2024 Festival, masks are optional but recommended for individuals who are at increased risk for severe disease. We will have hand sanitation supplies available throughout the Festival campus. Please stay at home if you have any symptoms of illness. These guidelines are subject to change based on the advice of public health officials and conditions at the time of the Festival. Keep informed with any updates on our free Mobile App.


How do I order tickets?

You can order tickets here, or by calling our box office at 805 646 2053. General hours of operation are Monday through Friday 10am to 5pm. Hours may vary during the weekend of the Festival.

What is included in the Libbey Bowl Series Pass?

The Libbey Bowl Series pass includes all Libbey Bowl events within your selection of a 2-day, 3-day, or 4-day pass. The 4-day pass also includes Ojai Talks in addition to the Libbey Bowl concerts.

Do you offer discounts for students or faculty?

Faculty can purchase full series passes and/or single tickets at a 15% discount.

Students, when you show your active student ID to the Box Ofice your perks include:
– 30% OFF any ticket order, any time
– RUSH TICKETS: $10 lawn, 50% OFF reserved seating when you buy tickets 30 minutes before the start of a Libbey Bowl concert
Click here for more student opportunities!

Must show an active and current student/faculty ID at the Box Office in person or via email at [email protected].

Do you offer discounts for children?

We’re happy to have children enjoy concerts; however, we know they can become restless! If your child needs to stretch their legs, please take them outside the venue so as not to disrupt the concert experience for other patrons. Children age 12 and up are welcome to utilize our student discount for a Libbey Bowl or lawn ticket. We welcome children ages 6 to 11 on our lawn for $5. Children age 5 and under are free on the lawn.

What is your refund policy?

All sales are final for Festival tickets and off-season events. There are no refunds or exchanges. In common with other outdoor venues, there are no refunds in case of rain.

What if I can’t come to a concert I have tickets for?

If you cannot use your tickets, convert them to a tax-deductible contribution at least one day before the concert. Tickets received less than 24 hours in advance may still be converted. Stop by the Box Office or call our Ticket Donation Hotline at 805 646 2192.

Can I exchange or upgrade my seats?

Yes! Subscribers can exchange tickets without a fee. For single ticket buyers, there is a small exchange fee.

Which are the best seats?

Since the Libbey Bowl is a small amphitheater with less than 1000 seats, virtually all of the seats are relatively close to the stage with good sight lines. A lawn area is also available for those who prefer to picnic while enjoying a performance. We provide ample video screens for the lawn-goers to enjoy the concerts.

Will my seats be in the shade?

That depends on the time of the day, as well as the weather. A shade cloth is erected to cover a large portion of the audience section, but we always recommend bringing a hat and sunscreen. A jacket or wrap may be needed for evening concerts.

Can I come in and pick my seats?

Seating is done by our box office staff on a first-come, first-served basis, with priority given to donors and series pass subscribers. Seating for series pass holders is done in January. Single tickets go on sale in the spring. When purchasing single tickets online, you are able to select your own seat. Please contact the box office with special seating requests and assistance.

Can I reserve my seats and pay for them when I pick them up?

We can only hold prepaid tickets at Will Call. Please purchase tickets ahead of time to secure your place at an Ojai Festival event.


Where is parking available?

Free parking is available on streets surrounding Libbey Bowl and Libbey Park and in various public lots within a two-block radius. There are public lots on Montgomery and Matilija Streets. We recommend allowing time before concerts to find parking.

ADA Parking is available on a first-come, first-served basis for vehicles displaying a DMV handicapped parking hang tag or license plate. View more details on ADA Parking at the first FAQ on this page. If you need special assistance, call our box office at 805 646 2053.

What are my transportation options?
  • Downtown Ojai is extremely walkable, with stores, restaurants, and more within a two-block radius of Libbey Bowl.
  • The paved Ojai Bike Path runs throughout the city and all the way to Ventura. A local bike shop, The Mob Shop, offers bike rentals. Topa Topa Taxi provides taxi services to destinations throughout the Valley. App-based transportation services like Uber and Lyft are not prevalent or readily available in Ojai. 
  • The Ojai Trolley Service can also take you around town! The Trolley runs every 30 minutes. The trolley stops near the Blue Iguana Inn, Capri, Casa Ojai, Chantico, Hummingbird Inn, Ojai Rancho Inn, and the Ojai Valley Inn. On the evenings of THU, FRI, and Sat, the Ojai Trolley will have free late service after the evening concerts, courtesy of the Ojai Music Festival. You can pick-up the Trolley after these evening concerts on Signal Street.
Will food and refreshments be available?

There will be vendors for light snacks and beverages at Greenroom in the Park (Grab & Go small bites provided by Ojai Rotie). Visit the Festival Pop-Up Boutique for gifts, mementos, and souvenirs. Plus, visit Bart’s Books booth, the Greenroom Bar (drinks by Katherine of Show Pony), and the Pinhole Coffee Van on the weekend.

You may also bring your picnic and refreshments on the Lawn of Libbey Bowl. Ojai has many excellent dining options, see our favorites here, or by downloading our app!

There is a no-alcohol policy in Libbey Park and Libbey Bowl (see more below).

Can I bring alcohol?

Due to City of Ojai’s policy, alcohol that is purchased at the Festival’s Green Room in the Park must be consumed in the designated restricted areas. Alcohol purchased at the Green Room will be permitted only in the lawn area of the Bowl. We appreciate that patrons do not bring beverages in the reserved seating sections of the Libbey Bowl. No food or drinks will be allowed in our off-campus venues. No outside alcohol may be brought into Festival concerts and events.

What is your smoking policy?

Both Libbey Park and Libbey Bowl are designated no-smoking zones (including vape pens, e-cigarettes) by the City of Ojai. The Festival’s office, donor lounge, off-campus events, and backstage are also non-smoking areas.

Where can I find an ATM?

There are a few banks within walking distance of Libbey Bowl: Pacific Western Bank (110 S Ventura Street), Bank of America (205 W Ojai Avenue), and Wells Fargo (202 E Matilija Street).

May I bring my pet?

Animals or pets of any kind, with the exception of trained service dogs, are prohibited in Libbey Bowl during concerts, and at off-site concert venues. If you need care for your pet, we recommend Patapooch Pet Care for walking, feeding, and visits, and Ojai Dog Friendly for overnight boarding and daycare.

Patrons with disabilities are welcome to bring trained service animals. Service animals are dogs that meet the requirements of the American Disabilities Act. Service animals must remain on a leash or in a harness at all times and rest in the seating area of the individual with a disability excluding aisles or walkways. Please note that dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the American Disabilities Act.

Where is your lost and found?

If you lose or find an item, please check in with the Festival Box Office, located just north of the tennis courts at Libbey Park.

Can I take pictures of the concert?

Photography, audio recording, and videography are prohibited during Festival performances. We appreciate your cooperation in helping us create an environment for the artists that is not distracting.

How does the Ojai Music Festival promote environmental sustainability?

The festival strives to minimize its ecological footprint. We encourage you to do your share by separating your trash and using our recycle boxes provided by E.J. Harrison & Sons, and by using our complimentary water refill stations around the Park and inside the Bowl. The same program book can be reused throughout the Festival.

Will my seats be in the shade?

That depends on the time of the day. A shade cloth is erected to cover a large portion of the audience section, but we always recommend bringing a hat and sunscreen. A jacket or wrap may be needed for evening concerts.

What happens if it’s raining?

If rain or showers are in the forecast we will announce any program or venue changes in email communications, on our website, social media platforms, and our free mobile app to our patrons. Like most outdoor venues, the concerts are expected to continue, rain or shine. Please bring what you need to keep warm and comfortable. We recommend ponchos, rain jackets, scarves and hats as the temperatures tend to dip in the evenings in the Libbey Bowl. 

How long do the concerts last?

Exact concert lengths and start times are slightly variable and subject to change. Morning Libbey Bowl concerts are usually around one hour, and evening concerts are approximately two hours. Check your email inbox for pre-concert details either the night before or the day of each event.

Will there be late seating?

Performances start at the time designated on your ticket. In deference to the comfort and listening pleasure of the audience, late-arriving patrons will not be seated while music is being performed. Latecomers are asked to wait quietly in the designated area until the first break in the program, when ushers will assist them to their seats.

Note that late seating may not be an option for all Festival events. Check your email inbox for pre-concert details either the night before or the day of each event.

When should I get there to get the best lawn seats?

We open the Bowl one hour before the start of the concert. Subscribers get in first before single ticket buyers. People often begin lining up well before then. Come early and stake out your space on the lawn. Occasionally, rehearsals may delay the opening of the gates. Click here for more on the lawn experience >>

Can lawn buyers picnic on the lawn? 

Yes, please bring blankets to sit, relax and enjoy a meal! Click here for more on the lawn experience >>

How do I volunteer?

Our Festival volunteers are the heart and soul of the Festival community. Thanks to our combined team efforts, we provide an exceptional setting for all to enjoy the immersive Ojai experience. If you are interested in volunteering or becoming a Housing Host, visit OjaiFestival.org/Volunteer


What is Patron Portal?

In the Fall of 2023, we began the roll-out of a new feature for our subscribers: Patron Portal. Like many other organizations, Patron Portal gives you the ability to log into your own account with Ojai Music Festival and see a detailed history of your ticket orders, donations, membership statuses, and more!

Why start using Patron Portal?
  • Empowerment: You will have access to your subscription and ticketing information, donation history, and personal details. Keeping us up-to-date with changes to your information is now a simple few clicks away.
  • Discounts: Receive special discounts for ticketed events
  • Access: Be the first to access pre-sale for concerts before the general public Benefits: Festival Family Donors will receive special opportunities and ticket access according to giving level
  • See your seats: View your seating assignment simply by logging into your portal
How do I know if I have a Patron Portal account?

If you have been a subscriber since 2018 and have consented to receive email communications from the Ojai Festival, you should have received an invite to your email address on file. The email would contain instructions for setting up your account. If you don’t see the invite in your inbox, please search your spam folder. You can always contact our box office for questions. 

How do I log in to my Portal account?

Click the “Portal Login” button in the menu, located in the upper-right corner of every page on this website. You will then use the Portal login credentials sent to your email address. If you can’t find your login credentials, please contact our box office at [email protected] or 805 646 2053.

What if I forgot my password?

If you forgot your password, click the “forgot password” option on the Portal login screen. Choosing this option will send you a password reset email. If you’re still having trouble, please contact the box office to reset your password. 

I’m a regular ticket buyer but don’t have a Portal account, how do I obtain one?  

Currently, Patron Portal accounts are restricted to our subscriber base. If you purchase tickets to multiple events but are not a subscriber, please contact the box office to inquire about your ticketing history and account information, or become a subscriber. 

Why don’t I see all my tickets or donations?

Tickets and donations must be linked to a single person’s first and last name, not your household name. If you are part of a household with another person, that ticket or donation information might be linked to that person’s contact. If you have any questions about your ticket history or donations, please contact the box office. 

Don’t see your question? Email [email protected] or call our info line at 805 646 2094.

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